Introduction I am not a lazy person and don’t consider myself an expert loafer. Nor do I advocate sloth in general. That said, I will argu...

Introduction Companies like to measure the quality of “customer experience,” or CX, that they’re providing, but gaining feedback can be di...

Vlog This post is available as a vlog. Watch on your phone, tablet, Jumbotron, or in IMAX theaters everywhere. If the sight of my face ...