Showing posts with label business. Show all posts
Showing posts with label business. Show all posts

Monday, June 28, 2021

HAZOP Blues III: The Final Insult

Introduction

In two recent from-the-archives posts (here and here) I described my old job, decades ago, scribing HAZOPs for a consulting firm. While discussing those posts with an avid albertnet reader, I happened to tell the rest of the story: how I came to my senses and bailed on that job, going out in a blaze of … well, if not glory, at least a fireball.

As I recounted all this I realized the story of my departure made a pretty good yarn. Thus, I’m providing here the world premier of the rest of the story. (What follows is as true as memory permits.)



HAZOP Blues III: The Final Insult –December 1995

Eventually it dawned on me that my job wasn’t going to get any better. I was never going to finish a workday at a reasonable hour; our reports, comprising reams of paper in giant binders, were always going to be FedEx’d at the last minute, and I was always going to be sprinting down the sidewalk to the FedEx office mere minutes before they closed. We were always going to be facing a workforce shortage, and the entire staff would always be disgruntled. The cush local contracts were always going to be snapped up by a competitor or done in-house (in fact, we’d just bid on a job in Korea that, if we won it, would have me living in a hotel for several months). And perhaps worst of all, none of this would ever end, no matter how dicey things got, because petroleum companies have deep pockets, lots of things to HAZOP, and seemingly infinite patience for flaky consulting firms that overrun their budgets. It was time for me to look for a new job.

Actually, I’d already started looking, months before; the recruitment process (at the firm that still employs me) took over six months. This was awkward because my employer had switched to a business casual dress code but I needed to continually slip out at lunch for interviews, in a shirt and tie of course. I solved the problem by simply continuing to wear a suit, every day, while the rest of the staff wore khakis and polo shirts. When questioned by my incredulous colleagues, I replied, “I just think a suit is more professional.” To my great surprise, one of the engineers followed suit (no pun intended). This all worked out fine until I had an interview on a Friday, as I’d always observed my company’s “casual Friday” policy. I solved that one by packing casual clothes in my bag, changing into them in the bathroom after the interview, and dropping the suit off at the dry cleaners on my way back to the office. BAM!

Finally, the recruitment process (which included, bizarrely enough, a Computer Programming Aptitude Battery Test), finally completed and I was offered the new job, at an up-and-coming company that all the cool kids wanted to work for. Oddly enough, the very same day I received the offer letter, a colleague of mine (the receptionist) walked into my office, asked if I had a minute, closed the door behind her, and asked, “Do you have low self-esteem or something?!”

Bemused, I stammered, “Why would you think that?” She replied, “Because you’re still here! What the hell! You appear to have a pulse … why would you continue to put up with all the bullshit they pile on you?” I grinned and said, “Well, believe it or not, I have just received an offer at another company, after months of interviewing, and I’m outta here!”

“Thank God,” she said, clearly relieved. Now the only chore remaining for me (besides my regular workload, of course) was giving notice to the boss.

This would be difficult. For one thing, my boss was always on the road and barely ever had time to talk, so this would happen over the phone at his earliest convenience. Plus, he was the kind of guy who views everything that ever happens in the entire world as a series of win/lose propositions, and he couldn’t stand losing. Thus, I know he’d try to talk me out of leaving, even though I’d already accepted the new position. Fortunately, this would be our last real dialogue. History had shown that once an employee gave notice, the boss would basically never talk to that traitor again. The grudge was swiftly formed and never relaxed.

After trading countless voicemails over a day or two, my boss, D—, finally called with time to talk. This was at about 5 p.m. my time; he was a couple time zones ahead on a HAZOP trip with one of our senior engineers, C—. Now, I need to pause for a moment to describe C—. He was a brusque, stuffy Englishman with little patience for incompetence … and this was a trait he ascribed to almost everybody. My own start with him had been rocky, as he’d had to interview me (along with the rest of the staff) before I was hired. I’d been coached by my wife on how to interview: at the end, you should ask the interviewer point-blank if he or she has any misgivings about hiring you, so you have the chance to address them. When I put this question to C—, he retorted sharply, “Well I can’t see that you have any experience or qualifications of any kind!” Over the time I worked with him, though, I managed to win him over. In fact, he became something of an ally: since he considered so few people competent, he valued those who passed muster.

Sure enough, when I gave notice, D— put up a big fight rather than simply accepting my resignation and wishing me well. “How can you leave?” he demanded. “I just gave you a ten percent raise!” This was true enough; since my interviews had been going well and I didn’t want to blindside my boss with my inevitable departure, I’d trotted out a laundry list of grievances during my last review, and he evidently felt desperate enough to keep me that he got pretty generous with the salary. (This was a lot easier than resolving my grievances, after all.) But money isn’t everything; I told D— now that my decision had to do with overall career prospects. “How can you say that when the sky is the limit here!” he cried. I mentioned my lack of an engineering credential and he boomed, “Just look at J—! Last week she was a junior engineer … now she’s Director of Software!” This didn’t make any sense in this context, because she did have an engineering degree. And “Director of Software” simply meant managing our HAZOP software vendor, which a rhesus monkey could have done.

We went around and around for something like 45 minutes, by which time I had ceased to bother explaining myself and simply restated, again and again, that I’d already made up my mind. Finally the dreaded call ended.

A couple days later, D— and C— returned to the office, their HAZOP over. D—, looking in at me, stood there in the doorway for at least ten seconds, clenching and unclenching his jaw, like he was trying to decide whether to even say hi. Finally he walked up and said, “I just gotta tell you something. When C— got the news you were leaving, he was—he was devastated. I’ve never seen anything like it. He was so upset, he had to leave the room.” I was, needless to say, totally taken aback. I mean, this was a company that simply couldn’t keep people. It seemed like every week someone left, and some new guy started, like a revolving door. Could C— really have been that surprised? And to be that upset didn’t make much sense anyway … it wasn’t like I was the backbone of the operation or anything (though I’m sure I had the fastest time of anyone on the run to FedEx). I didn’t know what to say, and D— left my office without another word.

I futzed around at my desk for a while and then C— came in. He said, in his starchy British accent, “I just want to say thank you.” I assumed he meant for all my hard work over the last couple years, but I wasn’t sure and didn’t want to assume. “Um … for what?” I asked. He replied, “For a really great evening. You see, when you gave notice, D— and I were at a restaurant, about to have dinner. We ordered a nice bottle of wine and a bunch of appetizers and then he stepped away to call you. Well, he was gone a good while and in the meantime the wine and appetizers arrived. I didn’t feel like waiting so I just tucked right in. I ate one appetizer, then another, had a glass of wine and then another, and still D— didn’t come back, so I just kept going, and before you know it, I’d eaten all the appetizers and drunk all the wine! Still D— didn’t come back, and after all that wine I had to piss like a racehorse! I couldn’t leave the table, though, because the waitress would think we’d skipped out on her. Finally D— came back and gave the bad news, but I couldn’t sit around and listen—I had to run to the bathroom! I barely made it in time! But other than that, it was great … all those appetizers and all that wine, all to myself, and I didn’t have to make conversation or anything. So anyway, I just wanted to thank you for a wonderful evening.” With that, he turned and strode out of my office. Ah, I thought. All is explained.

Epilogue

In those days, when you gave two weeks’ notice you actually did work for two more weeks, rather than being immediately escorted from the office by a security guard. Thus, I had a chance to help recruit and train my replacement. He seemed like a good guy and in fact held a law degree. He seemed to hit it off just fine with most of the office, though one colleague said, “Wait, that’s the new technical assistant? He doesn’t look anything like Dana!”

During my final two weeks I continued to wear a suit and tie, because I didn’t want D— to realize just how long I’d been interviewing (i.e., deviously planning my departure). The new guy wore a suit too, which I chalked up to his being new and wanting to make a good impression. But months later, I came back to the office to visit (and to buy one of their old computers), and this guy was still wearing a suit, despite the whole rest of the office being dressed business casual. I asked him why, and—looking confused—he said, “I just think it’s more professional. In fact … didn’t I get that from you?

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Thursday, January 31, 2019

From the Archives - Typing Tutor Corporate Intrigue!


Introduction

Sometimes technical support really lets me down. And then, when I want to gripe about it, who wants to listen? This post, from my archives, recalls an email exchange with tech support that bled over into my personal life, when I forwarded the thread, with my commentary, to my brothers and my dad. I somehow really ruffled my dad’s feathers, and his peeved response to my email provoked a whole new level of my scorn.

(The original version of this post didn’t disclose that it was my dad I was responding to. I called him “P—” because he probably wouldn’t like being quoted here, and I couldn’t just get his permission because he was dead. I took some solace in knowing that his being dead would somewhat mitigate the consequences of anybody figuring out who he is. Er, was. But it’s been a few years now, and honestly I think my original discretion was perhaps unnecessary. Don’t worry, he won’t be rolling in his grave because he was cremated.)



Typing Tutor Corporate Intrigue – April, 2002

From: Albert, Dana P.
Sent: Monday, April 22, 2002 4:28 PM
To: support@ssi.com
Subject: Question about Typing Tutor

Hi,

I just bought Typing Tutor 9. I see from your website that version 12 is available, but I can’t find it for sale anywhere. I’m hoping v9 is good enough.

My question concerns your Conceptual Effects Typing Method (CETM) training scheme and the Dvorak keyboard layout. I bought your product, over competing ones, because I wanted to try the CETM method, and I’m learning the Dvorak layout, and your software purports to support both. The problem is, the Dvorak layout seems only to be supported by your standard tutorial mode, not the CETM mode. In other words, your software introduces the keys sequentially according to the QWERTY home row, even when I’m using the Dvorak configuration. Is there a way around this, perhaps a patch I could apply to the program? Do more recent versions of the software support this?

Thanks,
Dana

--~--~--~--~--~--~--~--
From: support@ssi.com
Sent: Wednesday, April 24, 2002 2:46 PM
To: ‘Albert, Dana P.’
Subject: RE: Question about Typing Tutor

Actually, the latest edition does not support the Dvorak keyboard at all. Support for it has declined with the rise in carpel tunnel injuries from over use of the keyboard.

M— B—
S.S. Interactive


--~--~--~--~--~--~--~--
From: Albert, Dana P.
Sent: Wednesday, April 24, 2002 5:16 PM
To: ‘support@ssi.—.com’
Subject: RE: Question about Typing Tutor

M—,

Are you saying that use of the Dvorak keyboard has been associated with carpal tunnel injuries? This seems counter-intuitive based on the purpose of the Dvorak layout. Is there any documentation to this effect? If there are risks associated with this layout I want to know about them!

Thanks,
Dana

--~--~--~--~--~--~--~--
From: support@ssi.com
Sent: Monday, April 29, 2002 3:19 PM
To: ‘Albert, Dana P.’
Subject: RE: Question about Typing Tutor

No formal scientific studies have been done. Some say that it relieves symptoms but on the other hand, if the speed increases dramatically, you are back in the repetative [sic] motion issue.

M— B—
S.S. Interactive


--~--~--~--~--~--~--~--
From: Albert, Dana P.
Sent: Monday, April 29, 2002 4:34 PM
To: Geoff Albert; Bryan Albert; Dad
Subject: FW: Question about Typing Tutor

Dudez,

Remember that Typing Tutor problem I was talking about, where the lessons weren’t tailored to the Dvorak keyboard as promised? I emailed tech support, and they basically blew me off. I’m not going to pursue the matter with the hapless support rep, M— B—, because to challenge her out-of-thin-air BS explanations, employing my relentless rhetorical style, would be cruel. But check out her emails (attached). Unbelievable. Just to blow off a little steam I’ll share my objections with you.

If no study has been done, on what basis did they drop Dvorak support? And I have to take issue with the idea that increased comfort doesn’t relieve repetitive stress disorder because the increased speed results in more typing. This is only true if there is an infinite amount of typing to do. But if I’m faster, isn’t it the case that I finish earlier and can spend more time at the water cooler resting my hands? (Never mind that my employer took away our water coolers, in addition to our coffeemakers, and are putting in a vending machine. Those are mere technicalities.)

The more I think about it, the more M—’s logic befuddles me. If speed is bad, because it increases the likelihood of repetitive stress disorder, why is SS Interactive producing software that helps you increase typing speed? If they really care about repetitive stress disorder, why not either get out of the business entirely, or teach a more ergonomic typing technique (e.g., Dvorak)? And while I’m at it, wouldn’t “repetitive stress disorder” be a great name for a rock band? (“Coming to the Palladium: Repetitive Stress Disorder, with special guest Hard Floor Tool!”)

Dana

--~--~--~--~--~--~--~--
From: Dad
Sent: Monday, April 29, 2002 9:56 PM
To: Albert, Dana P.
Cc: Geoff; Bryan
Subject: fellows: Re: FW: Question about Typing Tutor

Dana,

The lady you are dealing with is merely covering for her managers. They have almost certainly decided, as one learns to do in management school, to eliminate any products whose monetary return is not dramatic. Ms B— might quickly lose her job if she backed down on the validity of the things she has said. Surely her email transactions are monitored sometimes or all the time. It is not worth costing her her livelihood to prove that you are right. It’s the managers who should be punished, but you have no safe means to do that, and it would not get you the desired software. Why continue?

Dad

--~--~--~--~--~--~--~--
From: Albert, Dana P.
Sent: Tuesday, April 30, 2002 5:03 PM
To: Bryan; Geoff
Subject: FW: fellows: Re: FW: Question about Typing Tutor

[Dad omitted from this response]

Dudez,

“Why continue?” Why indeed! Naturally I will not rest until I have entrapped Ms B—, pawn that she is, in my remorseless game of corporate intrigue. Yes, I have set a trap—my e-mail messages are the bait, and she is my prey. I’m sure her evil employers have a zero-tolerance policy concerning failure to further the corporation’s diabolical deceptions. It is intuitively obvious that entire rooms full of lowly auditors pore over e-mail after e-mail looking for signs of dissent. Sure, I’d like to punish those managers, ensconced in their comfortable boardrooms, plotting their schemes to catch disloyal tech support people in the act of being bullied, by the likes of me, into betraying the evil business school secrets. But if I can’t catch the big fish, I’ll settle for ending the humble career of a mere clerk. Such is my insatiable lust for winning arguments, even if I’m arguing with unlearned, weary cogs of corporate America. If I can have the satisfaction of taking food right out of the mouths of Ms B—’s children, that’s enough for me. Here is my fantasy, which I run through in my head, night after night, in salacious detail: 

         Ms B— reads my retort, which lays bare the flaws in her statements about Dvorak and Typing Tutor 9. Realizing she is outsmarted, and can no longer continue her deception, she replies, “You’re right! I can’t deny it! It has nothing to do with carpal tunnel! It’s you—you’re not a preferred customer! You had it right all along! Please, please forget about Typing Tutor, forget this whole correspondence!” She clicks “Send” and then madly begins deleting the e-mail chain, message by message, from her PC, her face bright red. A colleague, a mere two feet away in a three-foot-wide cubicle identical to hers, sees her distress, guesses it’s corporate sabotage, and sends a quick message to her manager. In less than an hour the auditors have put together the incriminating trail of digital evidence, and Ms B— has been summoned and is standing in front of her boss, knees shaking.
         “Ms B—, was I not perfectly clear, in our staff meeting last October, what tech support personnel were to tell customers about our stance on Dvorak?”
         “You were,” she sobs.
         “This company cannot afford to support Dvorak users, and yet we cannot risk being sued for choosing not to support them. That is why you were to use carpal tunnel syndrome as an excuse for our product direction. Why have you betrayed our secret to a customer? Don’t try to deny doing it, I have the e-mail right here.”
         “I don’t know . . . I guess he bullied me into admitting it!”
         “Yes, it seems a very clever troublemaker with a big chip on his shoulder has it in for you. But damn it, you didn’t need to cave. I have your employment agreement right here. You have acknowledged, by your signature, that failure to align all of your customer-facing statements with our official corporate positions is grounds for immediate termination. Give me one good reason not to fire you.”
         “I’m the sole breadwinner for my family! My husband was arrested by the FBI for forwarding an article about PGP to a friend, so I’m raising the children all by myself!”
         “I’m afraid that’s not SSI’s problem. You have five minutes to clear out your desk. A security guard will escort you from the building. You’ll never work tech support again in this state, I can guarantee you that.” As the door closes behind her, she hears the beginning of a long peal of evil laughter.


Since when is Dad an expert on what “they” teach in “management school”? And where did he get his information about how closely companies monitor e-mail? Did this guy grow up in the Soviet Union or something?

And what’s this about “It’s the managers who should be punished, but you have no safe means to do that.” What does that even mean? Since when do managers get punished? And how would one do that safely?

Above all, how did Dad not grasp that my retort was hypothetical, and that I never intended to “continue”?

Sheesh,
Dana

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For a complete index of albertnet posts, click here.

Saturday, June 8, 2013

From the Archives - The Shirt


Introduction

I had forgotten all about this little story until today, when memory of it popped into my head. All at once I remembered the night it chronicles, and I remember writing it, and I remember how I was initially pretty pleased with it, and I remember remembering it, years later, and wondering if it actually sucked. So this evening I found it, reread it, and decided it’s worthy of albertnet. Enjoy please enjoy.

The Shirt – January 13, 1992

This guy has got the Shirt. To say it’s nice is not enough, because this is not merely the kind of die‑hard, go-anywhere, versatile shirt that I’m wearing. I happen to think my own shirt is just fine, but that’s only because I know almost nothing about fashion. I know enough, though, to know that this guy has got the Shirt and I don’t. His Shirt isn’t practical, it isn’t versatile, it certainly isn’t economical—and so it is probably chic. (If a friend of mine came over to my place dressed chic like that, I’d call him a chick and send him home to change. But I’m on someone else’s turf ... I wasn’t even invited this party. I am here as someone’s date.)

With a strange reverence, I gaze at the Shirt, imagining the guy modeling it for himself in the full‑length mirror, deciding if it is to be the shirt for tonight. If he makes the slightest error in judgment, the evening is ruined. A shirt could as easily kill him as make him the center of attention. Before settling on this one he probably threw away—not just aside, but away forever—several shirts that have slipped quietly into fashion dysfunction (dysfashion?). And of course he never makes a mistake, anywhere in his outfit. He knows that the perfect Shirt requires the perfect pants, which begin with the perfect belt and descend lovingly down his legs, with perfect pleats and a perfect crease, down to crisp cuffs perfectly caressing the perfect shoes.

These shoes are the dope: the kind of extravagant Nigerian kid’s‑belly suede leather ones that you and I ignorantly laugh at in little shoe boutiques, whispering to one another, “What the hell are these shoes? And what are those tassels for?” until a salesperson approaches and says, with the most faintly masked disdain, “Can I help you?” We wish we had the nerve to say, “Yes, I was wondering how well these would hold up for bicycling. Would grease stains wash out easily?” but instead we apologize: “Just browsing. Well, see you later. Cheers!”

If I spoke the language of this party, I could perhaps bridge the cultural gap of my versatile shirt and strike up conversation, but alas I do not. The Shirt’s confident speech is laced with wonderful abbreviations like “CPA,” “MBA,” and “JD,” along with hybrid names like “Arthur Andersen” and “Deloitte & Touche.” As an outsider, I watch Rob, my date’s sister, try to parley his distinctive belt buckle, high heels, and earnest patter into an important business connection. That’s why he’s here; i.e., why my date did him the favor of letting him tag along.

(I do not ever wear high heels and am amazed that such a product exists for men. But then, there’s a lot about this world I do not grasp, so I know not to judge.)

“Do you know how I made my entrance?” the Shirt is saying. “I was at an important function, found a partner, and just tugged on his arm, just like this” (he tugs at the sleeve of Rob’s shirt) “and made my eye contact. I told him, look, I know what your company needs and I’ve got what it takes. Two weeks later, I was made an offer.”

Yeah, great, easy for you to say, you’ve got the Shirt! Rob fairly melts at this wonderful success story, his eyes probing the Shirt longingly, in real awe of his social prowess. The Shirt begins expounding the virtues of real conviction, not the assumed ambition that partners, recruiters, and personnel managers (the last resort) can see right through. Before my eyes, he is giving Rob an invaluable survival kit for the corporate world, and I only hope Rob can ingest it all at once. This is turning into an important party indeed! Two colleagues of the Shirt stand by, dressed very impressively but without that dear fashion perfection that would be so lucrative to their careers, their egos, their very beings.

As Rob begins the well-polished story of his own professional history, these colleagues fix their eyes on him as they would on a highway patrolman who just might be letting them off with a lecture: staring not at him, not through him, but towards him and at nothing. Rob deftly drops the hybrid name of his former employer, throws around some sophisticated business jargon, and then falls fatally into a crevasse by using some toxic phrase. I did not hear the phrase but it had something to do with phones. Rob realizes his mistake and abruptly stops talking. (He has been out of work for awhile and I sense that this isn’t the first time he’s cratered like this.) Unable to orchestrate an escape from the grave dug by his faux‑pas, he freezes up and almost seems to gasp for air.

The Shirt and his sidekicks deal humanely with Rob; soon the Shirt, after exposing for a moment his gold wristwatch, shrugs his shoulders, skillfully sending impressive ripples down the silk flowing over his chest, and says, “Well, fellows, I think it’s time to visit our favorite watering hole.” The sidekicks, who have long since stopped listening to anything said, shake slightly as if waking up from a light sleep, blink several times, and one of them says, “What?”

The Shirt grins. “Drinks, gentleman, down at Thomas Glintcock’s.” He shakes hands with Rob, emphasizing vice-like grip and eye contact, and says, “Be in touch now. Good luck.” He turns to me, having been introduced sometime earlier, extends his hand, and says, “Nice meeting you Darnell.” I fight the urge to temporarily confound his internal connection register by saying, “Certainly. I’ll contact you about that interview.” Instead, I flash my best knowing grin and attempt to turn the tide of our handshake so as to crush his hand instead of mine. It’s no good. Is this why they call it “the upper hand”? In pain now, I struggle to fathom who is supposed to let go first. It’s all so awkward, but also kind of exciting. Is this my first power handshake?

When the Shirt and his lackeys are out of earshot, Rob approaches his sister and me as he’s if a pro ball player meeting the press in the locker room after the big game. I can’t predict whether he’ll say “It was a good ball game and I gotta hand it to those guys, they really got the job done,” or “Did you see me out there!?” His expression is a mixture of fear and pride. Sure, he wasn’t flawless, but there he was, right in the thick of it, right?

My gaze wanders, though: I find myself drinking in, for the final time, the unmistakable prowess of the Shirt as he shrugs off a few more ambitious junior businessmen, having no more time to spread his success around among the little people. Rob is frantically recounting to his sister what he learned, and what his next step needs to be, and how she must find him a few more good connections and a few more important functions to attend. She replies, with splendid offhandedness, that she went to a basketball game with such-and-such person, who brought along such‑and‑such important partner. Rob chases down the shirt and gleefully announces this connection.

“Oh yes, James Masterson is a splendid guy. Very approachable,” says the Shirt. “How did you say you knew of him?” Rob mentions the basketball game. Flourishing a game-show gesture towards Robs’ sister, the Shirt says, with oily precision, “Well there you are! Go set it up. And good luck!” Then he is out the door, and with him the fashion presence I’d found so tingly.

Rob returns, and begins speaking far too quickly for me to follow him. I fix my stare in appropriate sidekick fashion and nod occasionally. Finally, he puts it to me: “What do you think?” Realizing my social inadequacy and total lack of business sense, I decide to just go random on him. “You know what I think, Rob?” I ask. “I think you should completely reinvent yourself professionally, and teach junior high school.”

Two pairs of jaws drop, as if these siblings were in a cutesy movie about twins. After a great deal of gasping, they simultaneously express their incredulity: “A teacher? What the hell for?” “Where did you get that?” This time my grin is unharnessed, uncontrolled, uncalculated. (I hope nobody saw me.) I put it to Rob that he could no more convince an Arthur Andersen partner of his love of accounting than convince a school principal of his love for kids. “I hate kids!” he snarls.

“Well, how much exposure do you have to accounting?” I ask.

“Two classes in college,” he replies.

“Did you like it?”

“No, I hated it,” he concedes, “but that was just because of the crappy professors.” I ask him to explain his sudden craving for accounting, and beyond “business environment” and “social interchange with clients” he cannot. He leaves to get a drink, and I wander into the kitchen and read the cartoons posted on the refrigerator. Rob’s sister does not join me.

Ten minutes later Rob finds me, his sister trailing behind. “I have an answer! I have the answer!” he cries. His sister chides him for blurting this out so loudly, but I let it go, interested in his breakthrough. “I wanna learn!” he cries. “I wanna learn accounting and Arthur Andersen is the firm I want to teach it to me.” I am very disappointed with this shallow attempt at epiphany. “Sure, of course you want to learn,” I say slowly, “but why do you want to learn accounting? Why don’t you want to learn about, say, educating kids?”

We leave the party. During the drive our silence is broken by sirens. Three honking police cars weave through the traffic and disappear into the night. “I wonder what happened. Maybe there’s a riot!” Rob says brightly. I shake my head. “No, I’ll bet it’s something more routine. Just some cops doing normal cop things.” Rob says, “You know, if I hadn’t gone to college, I’d be a cop. That’s my second choice. Accountant, then cop. Well, maybe it’s not my second choice, but it’s definitely up there.”

I hold back a smirk: the evening may yet be young! “Well, you know—” I begin, but Rob’s sister cuts me off. “No more! Shut up! Just stop!” So we stop. It’s just as well: I’m suddenly exhausted, and I’ll bet Rob is too. I stare out the window and it occurs to me that, out there somewhere in this beautiful nighttime city, the Shirt is still going strong.